Resources
Help Videos
- Distribute your Live Messaging communication channels
- Creating Outreaches in your Live Messaging account
- Navigating the Help Section
- Understanding the different scores (Performance, Sentiment, Overall)
- Understand your Response Rate
- Managing response templates
Webinar Recordings
Additional Resources
- Status Page
- KPIs to Track in Times of Crisis: Inbox Keyword Report
- KPIs to Track in Times of Crisis: Cleanliness Trend
- KPIs to Track in Times of Crisis: Graphs for KPI Trends
- KPIs to Track in Times of Crisis: KPI Insights at a Glance
- KPIs to Track in Times of Crisis: OTA Score Overview
Glossary
Analytics
Inbox
- Mark a Survey review as inappropriate
- Mark a review as deleted
- Get to know your Inbox
- Filters
- Responding to reviews
- Edit review sentiment
New Inbox (BETA)
See all 7 articlesDashboard / Hotel
- ★ Get to know your Dashboard
- Customize your Dashboard
- Tiles
- Review Breakdown
- Performance
- Response Rate
Portfolio
See all 15 articlesCompetitors
- Get to know your Competitors
- Create and edit benchmark groups
- Table View
- Tiles
- Performance
- Overall Score
Survey
Surveys
- ★ Get started with Survey
- Adding a Survey
- Customize the survey (Survey Settings)
- Customize the email sent to your guest (Mailing Settings)
- Collect feedback from your guests
- Replying to Collected Reviews via TrustYou Survey
Marketing
Widgets
Reports
Custom Reports
Reporting Best Practices
Operations
Tasks
Goals
Settings
General
Email Alerts
Integrations
FAQ
General
Portfolio
Dashboard / Hotel
- Why is the number of sentiment mentions bigger than the number of reviews listed for a category?
- Why can I see no reviews to respond to in the “Reviews to Respond” section of the Reviews Tile, but the Responses tile shows me I have reviews missing responses?
- Why is my dashboard showing data about a different hotel?